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Artwork Specifications
General Information
Sunshade Information
Glassware, Ceramic & Plastic Information
Artwork Specifications
Artwork Charges
Camera-ready art submitted should be to size or larger, color separated, and not require touch up. If artwork is produced or adjusted by Adsun, an art charge of $46.25 (g) per hour will be incurred. Type-setting charges are $18.75 (g). These charges will cover up to 3 revisions. If more changes are needed a $20.00 (g) charge will apply. If typesetting is to be needed, we will try to match fonts as close as possible, but cannot guarantee exact matches.
NO JPEGS, BMPS, OR DOC FILES ALLOWED!
Color Matching
PMS color matches are available for a $62.50 (g) charge, (except for sunshades and pad printing) but an exact color match is NOT guaranteed, due to the nature of the firing process. Certain colors, such as pinks, purples, light greens and fluorescents cannot be matched exactly. Colors may vary from samples, original order and re-orders.
Please specify all art positions and sizes on the purchase order. If there are discrepancies, we will size and place the art to our specifications. You will receive a paper proof for your signature, before production. WE HAVE SPECIFIC MAXIMUM DECORATION AREAS FOR ALL ITEMS, AND CANNOT EXCEED THOSE DIMENSIONS DUE TO REGISTRATION, DISTORTION AND SMEARING. You can send the art to size, or we will size it for you.
All artwork to be used in the production of your product will be faxed or emaild to you on an approval form, with item, quantity and ink color(s). These proofs are your final look at artwork before entering production, and MUST be approved and faxed back in a timely manner. In most cases, orders will be completed in 7-10 business days after art approval and/or prepayment is received. Seasonal rushes may require longer production times. If you have changes to the artwork, please specify on the proof and fax back. Extra time spent on changes to the artwork may result in art charges (see Artwork charges). Your signed approval is our authorization for processing and is considered FINAL for invoice purposes.
Decorations may be selected in a variety of colors with a commercially acceptable standard registration tolerance of plus or minus 1/16th of an inch. It is not possible to exactly duplicate all colors. Slight differences may occur when the same ink is used on glass versus ceramic items or even on different runs of ware.
Please refer to the General Information page for additional information that may not be covered in these Art Specifications, or call Adsun for more details.
General Information
Payment Terms
All first time customers are required to prepay, including estimated freight. No C.O.D.'s. Terms may be set up after the initial order, and take approximately 3-4 weeks to approve. Credit terms are net 30 days from date of shipment. Prepayment orders are not placed into production until payment has been received.
Cancellations
All cancellations must be in writing and faxed to Adsun as soon as possible. NO VERBAL CANCELLATIONS WILL BE ACCEPTED. This reduces additional charges incurred, such as art, screen & production charges, materials & labor. All costs incurred prior to order cancellation will be invoiced. A 15% restocking fee may apply.
Claims And Returns
ALL CLAIMS MUST BE MADE IN WRITING WITHIN 10 DAYS FROM RECEIPT OF DELIVERY. We reserve the right to inspect actual damaged goods, if any credits are to be given. Shipments returned without written consent from Adsun will be refused and shipping charges will be at the expense of the sender.
Returned Checks
There will be a $25 charge for returned checks.
Trademark Usage
All copy or other material submitted by the customer for use by us in producing the items ordered will be accepted by us as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent, or similar protection. Copy and trademarks illustrated in this catalog are used to demonstrate product imprinting. This does not constitute endorsement by any company of our product line.
Screen Wash Out
For imprint color changes using the same screen, there will be a $25 (g) wash out charge.
Special Quotes
Contact Adsun for questions regarding printing on products outside our catalog ware. We can also quote prices for quantities higher than what is shown in our catalog.
Imprint Colors
Please refer to PMS colors whenever possible. Due to the nature of glass and ceramic substrates, inks & firing conditions, we cannot guarantee an exact or identical color match, only near tonal values may be expected. Ceramic inks may darken when used on dark colored items. UV inks are used on sunshades and may darken when printed on mylar or nylon shades.
Freight Charges
Unless otherwise specified, all shipments will be sent freight prepaid. We reserve the right to submit additional freight billing from the carrier after the original invoice is issued for miscellaneous fees including, but not limited to: inside delivery charges, residential delivery charges, redelivery charges, address corrections, brokerage fees, etc., billed by the carrier after the first invoice is generated. FREIGHT ESTIMATES BY THE FACTORY ARE NOT GUARANTEED and we cannot be responsible for the final billing. Full value insured shipments must be clearly stated on your order. Any changes made to the ship to address or method of shipment must be received in writing.
F.O.B. Points and Freight Claims
Shipments are made F.O.B. Mesa, AZ. Title to the goods passes to the buyer upon tendering of goods to the carrier. Once the order has shipped, it is beyond our control and we cannot guarantee on-time or safe delivery of goods. Recourse rests solely with the transportation company. Title and responsibility for the goods passes to the buyer at the F.O.B. point, and claims for damage and delays in transit must be filed with the carrier. All freight claims must be made within 10 days of shipment.
Billing And Shipping Addresses
If the shipping address is different than the billing address, you must specify the destination address on the purchase order. If this is not done, we will ship order to billing address.
Inside and Residential Deliveries
Orders requiring inside or residential delivery must be noted on your order. Failure to do so may result in delayed delivery and additional freight charges forwarded to you after the initial invoice is issued.
U.P.S. - FedEx - Parcel Post - Etc.
If you require shipping via a small package carrier, we must repack the order into large protective cartons and a $5.94 (g) per carton charge will apply. This charge will be incorporated into the final freight charge. If you experience breakage, we can initiate a claim, but you must retain the original package at the original delivery location for possible carrier inspection. Claims for damage must be filed within 10 days of shipment or no consideration will be given.
We will not be responsible for lost or damaged goods shipped via Parcel Post. There will be a $31.25 (g) charge for special handling of Parcel Post shipments. Shipping via Parcel Post will increase the post production shipping process by 2 business days.
There is a $7.50 (g) charge for each drop or split shipment after the first shipment. Drop or split shipments must be in full carton quantities. We will not be responsible for any damaged order re-shipped from the first drop point.
Proposition 65
Normal Production Time
Normal production time is 7-10 working days, after we receive art approval and prepayment. 100% of prepayment is required, if you are not set up on terms. Allow extra time for shipments during the Holiday seasons.
Rush Charges
Rush charges are based on shoter than standard production times. Contact Adsun customer service to determine the fee.
Less Than Minimum Quantities
For all sunshade orders, our minimum is 100 pieces. For less than minimum, there is a 25% up charge.
Screen Charges
Screen charges are $100.00 (g), per color. Reorders for the same item, with no changes to the artwork, will be $50 (g) per color for sunshades. No charge for reorders on glass and ceramic standard screen prints.
Registration
A REGISTRATION VARIANCE OF 1/8th OF AN INCH MAY OCCUR WITH MULTIPLE COLORS ON NYLON OR MYLAR SHADES! This tolerance is within industry standards and is considered acceptable. Up to four color imprints are direct screen printed on the AD-7 cardboard shades. (4 color process or spot) The nylon & mylar shades cannot hold tight registration, therefore require that the colors DO NOT TOUCH. Contact Adsun for 4 color process quotes.
PMS Matching
There is no charge for PMS matching for sunshades, however we will get as close as possible with no guarantees.
Spec Samples
For sunshades, a pre-production proof (PPP) is available at $100 (g) per color, plus artwork charges and shipping for the sample product. No additional screen charges will be incurred, as long as the artwork and screens remain unchanged.
Image Areas & Multiple Colors
Each sunshade has a maximum image area, and actual size may vary based on artwork provided. This will be shown on the art approval that will be faxed to you. We can print multiple colors on most shades, however, the nylon & mylar shades require that the colors do not touch.
Glassware, Ceramic & Plastic Information
Normal Production Time
Normal production time is 7-10 working days, after we receive art approval and prepayment. 100% of prepayment is required, if you are not set up on terms. Allow extra time for shipments during the Holiday seasons.
If an order is needed in less than 7 days, a rush charge may apply. Contact customer service
For screen & pad printing, our minimum order is 72 pieces. For less than minimum, there is an up charge of $47.50 (g).
Screen Charges
For ceramics, glassware & plastics, charges are $50.00 (g). Re-orders, with no changes to the artwork, will not incur any screen charges.
Registration
A REGISTRATION VARIANCE OF 1/16th OF AN INCH MAY OCCUR WITH MULTIPLE COLORS! This tolerance is within industry standards and is considered acceptable. It may become necessary to use decals to hold specific registration tolerances for glassware & ceramics. Registration variances may vary with plastic products.
Overruns/Underruns
We reserve the right to over ship or under ship by 5% on standard items and 10% on custom items. If exact quantity is required, a 5% surcharge on standard items and a 10% surcharge on custom items will be added to the cost of the product.
PMS Matching
The cost for PMS color matching is $62.50 (g) (excluding pad printing). See ART SPECIFICATIONS.
Spec Samples
For screen & pad printing, a pre-production proof (PPP) is available at $31.25 (g) per color, plus screens, artwork and shipping charges. No additional screen charges will be incurred on the full run as long as the artwork & screens remain unchanged. Due to differences in equipment, conditions & ceramic glazes, you may notice a variance between the sample, and final quantity production run. This is considered reasonable, and must be considered acceptable.
Quality
Quality control standards are maintained on all products. Due to inherent properties of glass, ceramic and plastic, imperfections may be evident from time to time and do not diminish the effectiveness or appeal of the product. Variations in materials, firing temperatures, glaze and imprint pigments may result in variances in color and appearance with ceramic & glassware, which is considered acceptable. Slight variations and tiny imperfections are not considered flaws. There may be slight differences in diameter, height and other dimensions in all products. Ounce capacities are approximate measures and may vary from production run to production run. These conditions are within acceptable industry standards.
22k gold, microwavable gold, and palladium are available at an extra charge. The unit price is added to the appropriate price from the table below. Metallic imprint price is based on up to 4 square inches of total coverage. METALLIC IMPRINTS ARE NOT DISHWASHER SAFE!
Tight registration and fine detail may require the use of a decal to get the desired results. Decal orders require additional lead time. For spot colors, minimum quantity order for decals is 144.
